Returns & Exchanges
At Lively Root, we want you to love your new green companions, which is why we offer a 30-day happiness guarantee on all plants and accessories. If your plant arrives in less-than-perfect condition, we are committed to making it right with a replacement or refund.
Check Your Window
Ensure your request is submitted within 30 days of delivery for plants or 14 days for non-living home decor items.
Document the Issue
Take clear photos of the plant and its packaging to help our horticulturalists diagnose any transit-related stress or damage.
Contact Support
Email our customer care team with your order number and photos to initiate your return or replacement claim.
Receive Your Solution
Once approved, we will ship out a fresh replacement at no cost to you or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing